Shipping & Delivery Policy
We aim to make your shipping experience as smooth and transparent as possible. Please review the details below for information about how we process and deliver your orders.
Shipping Methods & Rates
We now offer live shipping rates at checkout. Shipping costs are calculated in real time based on the weight of your order, your delivery address, and the selected shipping method.
We offer the following shipping options:
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Standard Shipping
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Express Shipping
Order Processing
Most orders are processed and dispatched within 24 hours of being placed. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
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Standard Shipping: Typically delivered within 3–5 business days after dispatch.
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Express Shipping: Delivery times vary by location but are faster than standard delivery and will be displayed at checkout.
Please note that delivery times are estimates and may vary due to carrier delays or external factors beyond our control.
What about Import tarrifs for orders shipped to the United States?
A 10% import tariff contribution, calculated on product value, is added at checkout. Gaelsong covers the majority of import tariff costs, so you pay only 10% of your product value toward these costs.
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Import tariffs are included in the checkout total, so you won't receive a separate import tariff bill from the shipping carrier upon delivery.
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This contribution helps cover the costs of importing our products into the United States, where your order is fulfilled and shipped directly to you from our US warehouse.
Additional Information
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Shipping rates and delivery options will be clearly shown at checkout before you complete your purchase.
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Once your order has shipped, you will receive a confirmation email with tracking information.
If you have any questions about shipping or delivery, please contact our customer support team - we’re happy to help.