Customer Service

How to contact us:

Customer Service Email

Due to the pandemic and our office move, our call center is closed. If you have any special concerns about your order, or for assistance with refunds, replacement or exchange, please contact Customer Service by email at gaelsong@gaelsong.com or fill out the easy contact form here.

Order on the Web at www.GaelSong.com

Order on our secure website. We will email a confirmation of your order and expected delivery date. Please be sure to include your email address, credit card information, and daytime phone number.

Order by Mail

To expedite orders sent by mail, please pay by credit card or money order. Orders paid by personal check may be delayed up to 3 weeks while we confirm that your check has cleared the bank. Send your completed order (with telephone number where we may reach you, please!) to:

GaelSong
P. O. Box 15388
Seattle, WA 98115

Gift Wrap

Do-it-yourself gift wrapping accent kits are available for $2 each. We will include a length of satin ribbon, printed in metallic gold with "Celebrating the Celtic Imagination", and a gold embossed "GaelSong" sticker. Some large or bulky items, and those shipped directly from our suppliers, are not eligible for the gift wrapping kits. These items will have a note in their description, specifying "gift wrap not available". If you have a question about the item(s) you are ordering, please email customerservice@gaelsong.com to consult a Customer Service Representative. Click here to order gift wrapping kits.

Wishlists

To search for a Wishlist by last name and zip code, click on the "Wishlists" link at the bottom of the page. To create a Wishlist, click on the "Add to Wishlist" link on any product page. You will be prompted to register your login information. To view or alter your existing Wishlist, login and click on "Wishlist".

Gift Certificates

Gift certificates are available for online purchase in the amounts of $25, $50, $75, $100 & $200. To purchase a certificate online, please click here. Gift certificates are not available for amounts under $25. There is no shipping charge for gift certificates.

Special Orders

Special orders require a 50% non-refundable deposit charged at the time the order is placed. The balance of the price will be charged when the order is shipped. Most of our special-order products are made especially for you; please allow sufficient time for delivery (usually 3-6 weeks) and take special care to order the right size. Exchanges on special orders will be subject to a re-stocking fee. Special-order items will not be refunded.

We make every effort to ensure the accuracy of our pricing, however, we reserve the right to correct pricing errors at any time.