24-HOUR ORDERING! CALL 1-800-205-5790

Customer Service


How to contact us:

CUSTOMER SERVICE LINE (800) 207-4256

The fastest way to reach us during open hours is by phone! If you have any special concerns about your order, or for assistance with refunds, replacement or exchange, please call Customer Service toll-free from 8:00 a.m. to 5:00 p.m., Monday-Friday (Pacific Time). Contact us by email at gaelsong@gaelsong.com or fill out the easy contact form here.

ORDER ON THE WEB AT WWW.GAELSONG.COM
Order on our secure website. We will email a confirmation of your order and expected delivery date. Please be sure to include your email address, credit card information, and daytime phone number.

ORDER TOLL-FREE (800) 205-5790
Call toll-free at anytime. Our representatives are available to take your phone orders 24 hours a day, 7 days a week. Please have your credit card ready when you call.

ORDER BY FAX (206) 729-0183
Fax 24 hours a day, 7 days a week. Please include a phone number where we can reach you in case we need to clarify your order.

ORDER BY MAIL
To expedite orders sent by mail, please pay by credit card or money order. Orders paid by personal check may be delayed up to 3 weeks while we confirm that your check has cleared the bank. Send your completed order (with telephone number where we may reach you, please!) to:

GaelSong
P. O. Box 15388
Seattle, WA 98115

GIFT WRAP SERVICES

Gift wrap is available for $5 per item. We will include a gift tag inscribed in Celtic lettering with your message. When ordering online, simply note your gift message in the Gift Message box during checkout. Please allow an extra day for gift-wrap service. Some large or bulky items, and those shipped directly from our suppliers, cannot be gift-wrapped. If you have a question about the item(s) you are ordering, please call 1-800-205-5790 to consult a Customer Service Representative.

WISHLISTS
To search for a Wishlist by last name and zip code, click on the "Wish Lists" link under "Services" at the bottom of the page. To create a Wishlist, click on the "Add to Wishlist" link on any product page. You will be prompted to register your login information. To view or alter your existing Wishlist, login and click on "Wishlist".

GIFT CERTIFICATES
Gift certificates are available for online purchase in the amounts of $25, $50, $75, $100 & $200. To purchase a certificate online, please click here. To purchase a gift certificate for any other amount, please call our Customer Service Representatives at 1-800-205-5790. Gift certificates are not available for amounts under $25. There is no shipping charge for gift certificates.

SPECIAL ORDERS
Special orders require a 50% non-refundable deposit charged at the time the order is placed. The balance of the price will be charged when the order is shipped. Most of our special-order products are made especially for you; please allow sufficient time for delivery (usually 3-6 weeks) and take special care to order the right size. Exchanges on special orders will be subject to a re-stocking fee. Special-order items will not be refunded.

PRIVACY POLICY
At GaelSong, we understand your concerns about privacy. As consumers ourselves, we share your interest in maintaining the confidentiality of the information you supply to us. We never give out our customers' telephone numbers or email addresses. Occasionally, we make our mailing list names and addresses available to companies whose products may be of interest to our customers. If you prefer not to receive their mailings, please notify us at the time you place your order, or by sending your name, address, and customer number from the back of your catalog to GaelSong Mail Preference Service, PO Box 15356, Seattle, WA 98115. If you prefer not to receive our catalog, please send us your name, address and customer number from the back of your catalog, and we will remove you from our mailing list. You may also contact us by email with your request, or call us at 1-800-205-5790. If you would like to reduce unsolicited mailings from catalogs in general, we recommend mailing your name and address to the Direct Mail Association, Mail Preference Service, PO Box 9008, Farmington, NY 11735-9008. For more information, please visit their website - click here!

We make every effort to ensure the accuracy of our pricing, however, we reserve the right to correct pricing errors at any time.